Frequently Asked Questions

We know- Jacobs Ladder doesn’t look like your average exercise equipment. People ask us questions all the time. Here’s a list of the most common.

How do I order Jacobs Ladder?
The easiest way to purchase a Jacobs Ladder is online. Jacobs Ladder is also available through a number of dealers worldwide or simply order here online. Or you can call us direct at 866.697.4100. Jacobs Ladder accepts all major credit cards and checks. Financing is available.

What is the belt for?
Jacobs Ladder exercise equipment is designed so that the user controls the speed and braking at all times. This ensures that the user is neither under- nor over-worked. The belt is the simplest, most reliable way to control speed and braking without compromising machine durability.

Is the angle of Jacobs Ladder adjustable?
No. We place the user at a 40° angle to take stress off of the lower back and place the spine in a more neutral position. This truly gives the user a ‘low impact’ workout on our exercise equipment where they are able to determine intensity. One customer once said, “Jacobs Ladder is the easiest machine to work hard on!”

Do I need to plug Jacobs Ladder or Stairway in?
No. Jacobs Ladder and Stairway are self-powered using a battery and generator combination. The Jacobs Ladder 2 model, designed for home use, needs to be plugged in to operate the digital display.

Can I get a lower body workout only?
Yes, Jacobs Ladder exercise equipment has long handles with durable grips. This allows the user to decide if they want a full-body workout or just a concentration on the lower body.

What do I need to do to maintain Jacobs Ladder?
Because of the simple design, Jacobs Ladder is relatively maintenance free. A full description of how Jacobs Ladder works with maintenance procedures is included on the Maintenance DVD that comes with the purchase of any Jacobs Ladder.

Tell me about the readout.
The Jacobs Ladder computer and readout offers Rate (feet per minute), Heart Rate, Total Feet Climbed, Elapsed Time and Calories Burned.

Does Jacobs Ladder come fully assembled?
Absolutely. Just remove your Jacobs Ladder exercise equipment from the custom-made pallet, roll it into place and start working out. It is that simple.

Operating Information

How to Use Jacobs Ladder

Jacobs Ladder is a simple cardio machine to use and operate. Here is a step-by-step procedure on how to use the machine.

  1. Set your weight using the Reset Sensor.
  2. Set your height on the height strap.
  3. Attach belt to your waist – Jacobs Ladder logo should be right side up.
  4. Climb onto the cardio machine. Accelerate slowly to let the machine adjust to your speed.
  5. In order to stop, simply stop climbing and coast to the bottom.

Safety Precautions

Below is a list of recommendations and safety precautions.

  • Always warm up at the slowest speed for at least two minutes. In your initial cardio workouts, it is best to pace yourself to gain an understanding of the machine intensity.
  • Use opposing arm and leg movements (i.e. right arm/left leg —– left arm, right leg).
  • Never take more than one step at a time.
  • Practice going slow and allow the cardio machine to stop until you feel comfortable with the machine.
  • Keep spine straight and relaxed (don’t hunch your back) – Upper body weight should be supported by arms.
  • If you feel dizzy while using the hand-over-hand movements, use the side rails and concentrate on a lower body workout.
  • Some people may be more comfortable wearing gloves.

Product Manuals

Jacobs Ladder is committed to customer service. To read more about Jacobs Ladder or our other products, please reference our Product Manuals (available to download below).

Support Information

If you would like more information or have questions that are not answered on our website, contact us at info@jacobsladderexercise.com for a guaranteed 24-hour response.

Call us toll free at 1-866-697-4100 to speak to a representative about Jacobs Ladder exercise equipment.


Learn more about the cardio machines
you’ll love to hate.